35 Veranstaltungen found.
Kommunikation
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1 Veranstaltung,
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+++Ausgebucht+++Online – Ich krieg die Krise! Krisenmanagement im Kundenkontakt
+++Ausgebucht+++Online – Ich krieg die Krise! Krisenmanagement im Kundenkontakt
Mit der momentanen Situation sind viele Menschen überfordert und brauchen Ihre Unterstützung. Krisenkommunikation bei finanziellen, persönlichen und anderen Problemen hat eigene Gesetzmäßigkeiten. Es sind deutlich mehr Emotionen im Spiel und viele Situationen sind individuell. Im Seminar erweitern Sie Ihre kommunikativen Fähigkeiten, um solche Krisengespräche einfühlsam und lösungsorientiert zu führen. Lernziele/Nutzen: Erste Hilfe für die Gesprächsführung […]
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