Kommunikation
Kalender von Veranstaltungen
M Mo.
D Di.
M Mi.
D Do.
F Fr.
S Sa.
S So.
1 Veranstaltung,
Die moderne Assistenz: Wichtige Schlüsselkompetenzen für das Sekretariat /Office der Zukunft
Die moderne Assistenz: Wichtige Schlüsselkompetenzen für das Sekretariat /Office der Zukunft
-Ausgebucht- Ziele Die Anforderungen an die Assistenz von heute haben sich rasant verändert: Sie trifft nicht nur wichtige Vorentscheidungen für ihre Vorgesetzen, ist ein vielseitig belastbares Allroundtalent, verfügt über betriebswirtschaftliche Kenntnisse, hält alle Fäden in der Hand und ist dabei stets freundlich und souverän. Zudem hat sie idealerweise einen Doktortitel in „Chefpsychologie“. Ihr Nutzen Wenn […]
1 Veranstaltung,
Wie vermittle ich kundenfreundlich negative Nachrichten – dargestellt am Beispiel der Ablehnung von Wohnungsbewerbern
Wie vermittle ich kundenfreundlich negative Nachrichten – dargestellt am Beispiel der Ablehnung von Wohnungsbewerbern
Für viele Mitarbeiter von Wohnungsunternehmen ist es relativ einfach, positive Nachrichten an einen Mieter zu übermitteln und z.B. einem Mieter zum 40-jährigen Mieterjubiläum zu gratulieren. Negative Nachrichten (z.B. eine Absage an einen Wohnungsinteressenten) werden dagegen nur ungern übermittelt. Sehr häufig reagiert der Interessent mit Unverständnis und zum Teil auch mit Aggressivität. Das Ziel des Seminars […]
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